Refund and Cancellation Policy

Consolly is sold in five languages. This document is published in English only: a legal text put through machine translation says something slightly different in every language, and you would have no way of knowing which version binds. Ask us about any part of it in your own language and we will answer in it.

Last updated: 5 September 2026

Short version: try it free for seven days, cancel whenever you like, and if something is genuinely wrong tell us and we will sort it out.

The free trial

Seven days, the whole system, no card. Nothing is charged and there is nothing to cancel. If you do nothing at the end of it, the account simply stops.

Use it properly. Put real orders through it. That is what it is for, and it is why we do not ask for a card first.

Cancelling

You can cancel at any time, from Settings inside the app or by writing to support@consolly.com. There is no notice period, no cancellation fee, and nobody will try to talk you out of it.

Cancelling stops the next payment. Your account keeps working until the end of the period you have already paid for.

Refunds

Monthly: we do not refund part of a month. You keep access to the end of it.

Yearly, within 30 days of paying: a full refund, no reason needed.

Yearly, after 30 days: no refund. You keep access to the end of the year you have paid for, and you can cancel so it does not renew.

If Consolly did not work as described — a fault of ours that stopped you working and that we could not fix — tell us and we will refund the period it affected, whether or not the windows above have passed. We would rather do that than argue.

We do not refund a period you used normally and then changed your mind about, beyond the windows above.

How to ask

Write to support@consolly.com from the address on the account, or ask in the support chat inside the app. Tell us what happened; you do not need to argue a case.

We answer within two working days and pay approved refunds within ten working days, to the method you paid with. Your bank may take a few days more.

Your data if you leave

Nothing is deleted the day you cancel. We keep everything, so you can come back or ask for a copy. You can also export it yourself from within the app before you go.

We do not delete it automatically. Ask us to delete it and we will; after that it cannot be got back.

Who takes the payment

Lemon Squeezy handles payment and is the merchant of record. Your receipt comes from them, refunds are returned through them, and their terms apply to the payment itself. Ask us either way — we will sort it out with them rather than send you to them.

They keep their own final say. As merchant of record, Lemon Squeezy may refund a purchase within 60 days at their discretion, whatever this page says. That is their right and we are telling you rather than letting you discover it.

Prices

The price you pay is fixed for the period you have paid for. If we change prices, we tell you before it applies to you, and you can cancel if you do not want to continue.

Anything unclear, ask: support@consolly.com.